Once we have assessed your property, we would advise you of your legal obligations to ensure that the property is fully compliant, and then agree a rental valuation.
We will commence marketing the property to ascertain suitable tenants thorough our web-site and the major property portals, Zoopla, Prime Location, Open Rent.
At this stage we will liaise with you to ensure you are happy with the applicants. We will reference all tenants to ensure peace of mind and will confirm further details in order to proceed.
The tenancy term will be agreed in advance, whether it be a six month or twelve month, and a draft copy of the tenancy agreement will be sent out to the tenant in readiness for signing, this can be done digitally.
Should you chose we are able to sign the tenancy agreement on your behalf. The first month’s rent and a security deposit will be required and paid in prior to handing over the keys.
In view of the new regulations the deposit can only be for a maximum of five weeks in total.
At Power Property Management we use the Tenancy Deposit Scheme custodial scheme for the deposit holding, whereby we will send this to the TDS for safekeeping, and issue the Certificate and Prescribed Information.
A full inventory listing will be carried out, containing colour photos and an in-depth description of the overall condition of the property. This will portray an honest view, as this document will be required to provide evidence when the tenant vacates.
Meter reading will be taken where possible. Once the tenant has paid the funds, signed the tenancy agreements, and the keys and paperwork have been handed out, we will process the rent and send you out a rent statement showing the transaction.
At this stage the tenant will be advised of the out of hour telephone number, or for our Tenant Finding service your contact details in the case of an emergency – in the event of an emergency, we do not want the tenant calling a contractor and getting an unexpected invoice being
presented for payment!
As part of the fully managed process, we will arrange with the tenants regular property visits. On these visits we will look to report that the tenants are treating the property respectfully, and as this stage will ascertain if there are any maintenance issues and that the smoke and CO detectors are in working order. We will then report back to you with our findings.
If a maintenance issue occurs, in the first instance we will look to make you aware, and will liaise with you to arrange a contractor visit. The invoice received will then be deducted off the next month’s rent statement. In the un-likely event that we are unable to contact you, we will look to manage the situation in your behalf to limit any potential damage.
Hopefully the tenancy will run smoothly, however, should we have the need for possession for whatever reason, we will undertake the serving of Notices on your behalf.
If the event of the tenant giving notice to vacate, we would look to liaise with you and the tenant to be able to re-market the property in order to minimise any void periods.
Please feel free to call us on 07716834111 or email us at for an honest chat and appraisal of your property, whereby we will be happy to discuss your requirements further.
Procedure for Complaints Handling
As a firm accredited by safeagent, at Hayden Power Property Management Ltd we want you to be fully satisfied with our service. Sometimes things don’t go to plan and when something does go wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, our staff who you usually deal with will try to resolve it that day, so please tell them in the first instance.
Should they need some time to look into the matter, they will explain why and tell you how long it will take. If you’re not happy with the response you receive from the team, you can get in touch through our formal complaints procedure.
Please email us to request a copy of our procedure.