My main focus to make us different from our competition, was the personal rapport I build with each one of my tenants who we look after.
Before any of them have rented my property, I always like to get to know more about them as a person and be as flexible as possible with understanding their house needs and budget.
This has helped me with building long term relationships with current tenants and previous ones. After all, as a landlord myself, I am putting my trust in them to look after my house so I want the same for other landlords too !
I base my model as an online agent, and most of our communication is done via what’s app messaging, phone & email. Our tenants love this method, because they are not restricted to office hours only and therefore can expect a faster response back.
This also allows us to be cost effective with our pricing and of course most importantly value for money.
We pride ourselves on top customer service for Landlords & Tenants, and always want to be recommended to others by past clients & tenants.
Procedure for Complaints Handling
As a firm accredited by safeagent, at Hayden Power Property Management Ltd we want you to be fully satisfied with our service. Sometimes things don’t go to plan and when something does go wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, our staff who you usually deal with will try to resolve it that day, so please tell them in the first instance.
Should they need some time to look into the matter, they will explain why and tell you how long it will take. If you’re not happy with the response you receive from the team, you can get in touch through our formal complaints procedure.
Please email us to request a copy of our procedure.