Meet the team

About us

We are available 7 days a week, and always have someone on hand to answer a query on the same day. We also offer out of hours support for any emergencies.

The feedback we get from our tenants, is that the way we work using online platforms is very easy for them to deal with us, as we can have a fast response, and using certain platforms for communication is very effective. That way the tenant can send videos of a problem to help explain the issue in more detail.  

One of the keys to effective service is a careful selection of the best team members. Our team is made of individuals from different backgrounds but bound by a single passion. That passion is to meet all our clients’ needs and exceed expectations. We believe in innovative ideas, professional development and continuous business improvements.

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Procedure for Complaints Handling

As a firm accredited by safeagent, at Hayden Power Property Management Ltd we want you to be fully satisfied with our service. Sometimes things don’t go to plan and when something does go wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, our staff who you usually deal with will try to resolve it that day, so please tell them in the first instance.

Should they need some time to look into the matter, they will explain why and tell you how long it will take. If you’re not happy with the response you receive from the team, you can get in touch through our formal complaints procedure.

Please email us to request a copy of our procedure.

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